Chrystal Caldwell, 59, was working her part-time job at the front desk when a man staying at the hotel called to tell her his hot water wasn’t working. When Caldwell said she would have someone come fix it or could move them to a different room, the man became irate and swore at her. He said he was sending his girlfriend down to “kick her ***” so she hung up, she said.
Within minutes, the man came down to the front desk. Caldwell alerted her general manager and executive housekeeper, who spoke with the man as he continued to threaten her. When she responded, the man ran toward her and jumped to swing at her over the desk, she said. She fought back and was punched repeatedly in the head, suffering a concussion, a swollen face and a badly injured right eye.
